Last Updated: June 14, 2026

At Marivora H, we want you to be fully satisfied with your purchase. If something isn’t right, we are here to help make it right through a smooth and fair returns process.

Return Window

Most items are eligible for return within 14 days of delivery, provided they meet the following conditions:

  • Item is unused and in original condition
  • Item is returned in original packaging
  • All original tags, labels, and accessories are included

Returns that do not meet these conditions may not be accepted.

Non-Returnable Items

Certain items are not eligible for return, including:

  • Sale, clearance, or final-sale items
  • Personalized or custom-made products
  • Hygiene and personal care products (including certain beauty or skincare items) for health and safety reasons
  • Opened or used consumable goods

How to Initiate a Return

To start a return request:

  1. Email us at info@marivorahllc.com with your order number and reason for return
  2. Our support team will review your request and provide return instructions if eligible
  3. If approved, we may issue a prepaid return label or provide return shipping guidance
  4. Securely package the item and ship it back using the provided instructions

Please retain proof of shipment until your return is fully processed.

Refund Process

Once your returned item is received and inspected:

  • Refunds will be issued to the original payment method
  • Processing typically takes 5–10 business days, depending on your bank or payment provider
  • Original shipping fees are non-refundable, except in cases where the return is due to our error (such as incorrect or defective items)

If approved, the refund amount will exclude original shipping charges unless otherwise stated.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

  • Your order number
  • A description of the issue
  • Clear photos of the item and packaging

We will review the issue and arrange a replacement (if available) or a full refund, including shipping costs where applicable.

Our Commitment

We value your trust and are committed to handling all return and refund requests fairly, efficiently, and transparently.

For any questions regarding this policy, please contact:

Email: info@marivorahllc.com